This location is highly accessible, offering wheelchair-accessible seating, restroom, parking lot, and entrance, making it easy for everyone to visit. The staff seems to be accommodating, as evident from the owner's response to a dissatisfied client. However, there might be a concern with response time to new inquiries, as highlighted in one of the reviews. The services offered are diverse, including in-office counseling, online therapy, EMDR sessions, and more. The staff is friendly, knowledgeable, and passionate about helping clients. There are several positive testimonials from clients who have received effective help from Kathleen Frank, resulting in improved quality of life. The services cater to a wide range of needs, including anxiety, PTSD, and family issues. The business is clearly committed to being inclusive, as seen in its LGBTQ+ friendly and women-owned designations. Overall, the location has many positive qualities, but could work on responding to inquiries in a more timely manner.