The Kathleen Accounting & Tax Service is located in a convenient spot, Building 3703 on Publix Rd Road in Lakeland City, and is wheelchair accessible with a parking lot and entrance that are designed for easy access. Unfortunately, my experiences and observations about this location are very disappointing. I had expected a more professional and reliable service. Communication seems to be a major issue here - they just dropped out of touch with me in 2017 and have not responded to emails since. It's very difficult to get in touch with them when you need help. Moreover, they filed questionable tax returns that had to be redone, which caused a lot of additional stress and hassle. Another serious issue is that when you call the office and introduce yourself, they often hang up on you. This is completely unprofessional and makes you wonder about their integrity. Their pricing seems to be decent, although I don't have enough information to give a more specific assessment. Innovative services are not something I associate with this business. Overall, I would not recommend this location to anyone.