The experience of customers with Kass Shuler Law Firm varies significantly. On one hand, some customers have reported excellent service and professionalism, with staff such as Frank Fornos and Matthew Schwartz receiving praise for their work. These individuals have been described as responsive, courteous, and highly professional. They have helped clients resolve complex issues, such as debt collection and securities problems, in a timely and effective manner.On the other hand, numerous customers have reported negative experiences, citing unprofessional behavior from certain staff members, such as Ashley and Diane. Some have described these individuals as rude, condescending, and unhelpful. There have also been reports of unsecured emails being sent with sensitive information, and staff failing to return calls or respond to voicemails.There are issues with some staff members at Kass Shuler Law Firm. Staff like Frank, Diane, and Ashley have been described as rude and unhelpful, and have failed to provide good customer service. They have also been involved in some questionable practices, such as sending unsecured emails with sensitive information. However, it is worth noting that not all staff members at the firm have been involved in these issues, and some customers have had positive experiences with the firm.