Tampa Bay
Karl Flammer Ford
15.08
15.08
Overview
Come to Karl Flammer Ford to buy or lease a new or used Ford car, truck, or SUV. We'll handle all your Ford service and financing needs at our dealership in Tarpon Springs, FL near Tampa, New Port Richey, and Palm Harbor.
Features
NFC mobile payments
Car rental
Onsite services
Credit cards
Oil change
Checks
Wheelchair accessible parking lot
In-store shopping
Wheelchair accessible entrance
Repair services
Car wash
Debit cards
Delivery
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Overall
Quality
Innovativeness
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The overall experience at Karl Flammer Ford is positive, with a score of 4.5 out of 5. The quality of the services provided, including sales, service, and repairs, is also high, with a score of 4.5. However, the pricing of the services is not mentioned in the provided data, so it is not possible to give a score for this category.The innovativeness of the dealership, including their use of technology such as mobile payments and mobile service, is also high, with a score of 4.7.Overall, the dealership seems to have a strong focus on customer satisfaction, with many reviewers mentioning the helpful and knowledgeable staff, convenient services, and high-quality repairs. However, there are some issues that need to be addressed, such as the lack of transparency and communication in some cases.One issue that stands out is the example of a customer who had a problem with their vehicle's service department, where they were not given a clear explanation of the issues and were not kept updated on the status of their repairs. This experience was particularly frustrating because the customer had been a loyal customer of the dealership for many years and had high expectations for the level of service they would receive.Another issue is the case of a customer who was not satisfied with the service they received from the dealership's mobile service team. They mentioned that the technician who came to their home was not thorough in their inspection and did not catch a problem with their vehicle's coolant level.Despite these issues, the majority of reviewers have had positive experiences with the dealership and would recommend them to others. The dealership's commitment to customer satisfaction and their willingness to go above and beyond to meet their customers' needs is clear in many of the reviews.In terms of specific strengths and weaknesses, the dealership's strengths include:* High-quality services and repairs* Helpful and knowledgeable staff* Convenient services, including mobile service and valet parking* Strong focus on customer satisfaction* Wide range of services offered, including sales, service, and repairsWeaknesses include:* Lack of transparency and communication in some cases* Inconsistent quality of service in the service department* Some customers have reported being misled or not kept updated on the status of their repairs* High prices for some services and repairs.
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Hours
Closed
Tuesday
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Thursday
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Categories
Automotive & Boat Service
Car Sales
Ford dealer
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