The store has a well-organized layout, with a wide variety of furniture options for different rooms in the house. The prices are competitive, and the quality of the products is generally good. However, some guests have reported issues with certain products, such as a media fireplace console that was not assembled properly. The store's staff is generally friendly and helpful, with some employees standing out for their exceptional customer service skills. For example, Olga Bence, John LeGault, and Dan Collins have received rave reviews from guests for their knowledge, patience, and professionalism. Overall, the store is a good option for those looking for furniture, but it may not be the best choice for everyone.Guests have reported that the store's delivery and installation services can be inconsistent, with some orders taking longer than expected to arrive. Additionally, some guests have reported issues with the store's customer service, including being told that their furniture was not available for delivery because of a computer outage. However, the store's management has responded to these concerns by apologizing and offering to make things right.The store's staff is generally knowledgeable about the products they sell, and many guests have reported that they were able to find what they were looking for with the help of a sales associate. However, some guests have reported that the sales associates can be pushy or try to sell them products that they do not need.Overall, the store is a good option for those looking for furniture, but it may not be the best choice for everyone. Guests should be aware of the potential issues with delivery and customer service, and should be prepared to do their research before making a purchase.