The business has a well-established presence in Ocala, offering a range of equipment rental services. The staff is generally friendly and helpful, with many reviewers praising the helpfulness and knowledge of the employees. The business has a good selection of equipment, and the prices are competitive. However, some reviewers have experienced issues with the quality of the equipment, with some reporting that it is old and worn out.One of the main issues with the business is the inconsistent quality of the equipment. Some reviewers have reported that the equipment they rented was in poor condition, while others have reported no issues. This inconsistency is a major concern, as it can impact the success of a project or job.Another issue that some reviewers have reported is the poor customer service. Some have experienced rude or unhelpful staff, which can be frustrating and damaging to the business's reputation.The business's working hours are standard, with Monday to Friday being the busiest days. Saturday hours are limited, which may be a concern for those who need to rent equipment on weekends.Overall, the business has its strengths and weaknesses. While it has a good reputation for being helpful and having competitive prices, it struggles with inconsistent equipment quality and poor customer service. To improve, the business could focus on maintaining and updating its equipment, as well as providing better customer service training to its staff.The business is located at Building 930, NW 27th Ave Avenue, Ocala City, and can be reached by phone at +13526224164 or by visiting their website at http://www.kwiocala.com/. The business has a physical address, making it easy for customers to visit in person.One of the co-brands of the business is K.W.I Grand Rental, which may be a useful option for customers who are looking for a wider range of equipment rental services.As a result of these reviews, it seems that the business is struggling with inconsistent equipment quality and poor customer service. To improve, the business could focus on maintaining and updating its equipment, as well as providing better customer service training to its staff.