The location has a strong reputation for providing excellent service to its clients, with many reviewers praising the professionalism, knowledge, and responsiveness of the staff, particularly Jim Zielinski and Scott Bailey. They are known for their ability to communicate effectively and keep clients informed throughout the mortgage process.Many reviewers have mentioned that JZ Mortgage Services has been able to help them achieve their financial goals, such as getting approved for a home loan despite having a complicated situation or finding a lender that was willing to work with them.However, there was one reviewer who had a negative experience with the company. They felt that the company was unresponsive and failed to deliver on their promises, resulting in a significant increase in their mortgage costs.Despite this, the company has taken steps to address the reviewer's concerns and has apologized for the inconvenience caused.The company's working hours are standard, with the office being open from 9:00 AM to 6:00 PM on weekdays. The physical location is wheelchair accessible, making it easy for clients to visit the office.Overall, JZ Mortgage Services has a strong reputation for providing excellent service to its clients, and many reviewers have praised the company for its professionalism, knowledge, and responsiveness. While there was one negative review, the company has taken steps to address the reviewer's concerns and has apologized for the inconvenience caused.