The shop appears to have a mix of positive and negative experiences for customers. The shop's prices are generally considered good, and the staff is often described as friendly and helpful. However, there are concerns about animal welfare, with several customers reporting poor conditions and treatment of animals in the shop. One customer reported finding sick chickens and witnessing new birds being handled roughly. The owner has responded to some of these concerns, but their responses have been disputed by customers. The shop is also wheelchair accessible, and customers have praised the variety of animals available. Overall, the shop seems to be inconsistent in its treatment of animals, but offers competitive prices and a convenient location.