This medical facility is part of the AdventHealth system, offering a range of services, including physical therapy, occupational therapy, and injury rehabilitation. Patients have reported receiving excellent care from Dr. Juan Rivera and his team, praising their professionalism, compassion, and ability to diagnose and treat complex health issues.The facility's staff is said to be kind, caring, and responsive, with some patients highlighting the exceptional care provided by nurses like Karen, who are described as knowledgeable and attentive. However, there have been some complaints about poor customer service, with patients reporting difficulty getting through on the phone, being put on hold, or even hung up on.While the facility has made efforts to address these issues, some patients have still chosen to take their business elsewhere. Nonetheless, the majority of reviews suggest that Dr. Rivera and his team are dedicated to providing high-quality care and are committed to helping their patients achieve optimal health.One notable issue that has been raised is the lack of empathy and responsiveness from some members of the facility's staff, which can be frustrating for patients who are already dealing with health concerns. Addressing this issue would likely have a positive impact on patient satisfaction and overall experience.