JT's Custom Pools is a well-established business with a strong reputation in the community. The company offers a wide range of services, including pool installation, maintenance, and repair. Their expertise in the field is evident in the high quality of their work, with many customers praising their attention to detail and commitment to customer satisfaction.
The company's pricing is competitive, with many customers feeling that they receive good value for their money. In fact, one customer even praised the company's pricing as "reasonable" and "worth every penny."
While the company's innovativeness is not their strongest suit, they are always looking for ways to improve and expand their services. They have a team of experienced professionals who are dedicated to staying up-to-date with the latest trends and technologies in the industry.
One customer was unhappy with the company's communication and responsiveness, feeling that they were left waiting for extended periods of time for repairs to be completed. However, this was an isolated incident and the company has since taken steps to improve their customer service.
Another customer had a negative experience with the company's warranty program, feeling that it was not adequately addressed. However, this issue has since been resolved and the company has taken steps to improve their warranty process.
Overall, JT's Custom Pools is a reliable and trustworthy business that offers high-quality services to their customers. While they may not be perfect, they are always looking for ways to improve and exceed their customers' expectations.
The only issue mentioned by customers is the poor communication and responsiveness of the company, which resulted in some customers feeling left in the dark and waiting for extended periods of time for repairs to be completed.