This business has a troubled reputation. Many customers have reported issues with communication, poor service, and lack of follow-up. Some customers have even reported being abandoned or "ghosted" after making a purchase. This is reflected in the low overall rating. It is also worth noting that there is a significant number of extremely negative reviews, with many customers expressing frustration and disappointment with the business.In terms of quality, it seems that the business has fallen short of customer expectations. Many customers have reported issues with the products or services they received, including faulty equipment and poor maintenance.Pricing appears to be one of the few aspects of this business where customers have reported satisfaction. However, this may be due to the fact that customers are paying for a product or service that is not being delivered as promised.The business has also been accused of being uninnovative and not keeping up with customer needs. Many customers have reported feeling like they are being treated like an inconvenience, rather than a valued customer.It is worth noting that there are some positive reviews from customers who have had a good experience with the business. However, these reviews are vastly outnumbered by the negative reviews, and it seems that the business has a long way to go in terms of improving its reputation and customer service.