Tampa Bay
Journeys Kidz
15.31
15.31
Overview
Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Quick visit
Checks
In-store pickup
In-store shopping
Photos & videos
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Quality
Overall
Pricing
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The store's strong point is its pricing, which is very competitive and attractive to customers. However, the quality of the products and services may not always meet expectations. One of the most concerning issues is the poor customer service, with several customers reporting negative experiences, including being treated rudely by staff and being refused returns without proper explanation. On the other hand, some customers have had positive experiences with friendly and helpful staff. The store's accessibility features, such as wheelchair-accessible parking and entrance, are also a plus. The LGBTQ+ friendly atmosphere is a significant advantage, making it a welcoming space for the community.
Some customers have reported issues with product quality, such as backpacks breaking quickly. Additionally, the store's return policy seems to be inconsistent, with some customers being told they need a receipt or email address to return items, even though the official policy does not mention this. The staff's unprofessional behavior, such as sitting on the counter and not greeting customers on the way out, is also a drawback.
Despite these issues, the store's efforts to improve customer experience and its commitment to inclusivity are commendable. Overall, the store's scores are slightly above average, indicating a mixed experience for customers.
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Hours
Closed
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Tuesday
Wednesday
Thursday
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Saturday
Sunday
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