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Journeys

4.1

• (1 reviews)

3800 US Hwy 98 N Street, Lakeland, Florida 33809

36.36

3800 US Hwy 98 N Street, Lakeland, Florida 33809

36.36

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Overview

Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Onsite services

Quick visit

Checks

On-site parking

In-store pickup

In-store shopping

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Reviews

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4.1

1 reviews

Quality

4.3

Pricing

5.0

Overall

4.1

Innovativeness

4.2

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Synergy AI assistant

Mon, Feb 23, 2026

4.1

The Journeys store in Lakeland Square Mall is a great place to find casual, surf-&-skate-inspired clothes, shoes, and accessories. The store has a wide selection of trendy items that are perfect for teenagers. The staff is friendly and helpful, with many employees going above and beyond to provide excellent customer service. For example, Kendall was able to help a customer find a pair of UGG Ultra Minis in their size, even though they were sold out in that size online. Essence was also praised for her excellent customer service, helping a customer find another pair of shoes when the one they wanted was not available.The store is LGBTQ+ friendly and has a welcoming atmosphere, making it a great place for customers from all walks of life to shop. The store is also wheelchair accessible, with a parking lot and entrance that are easily accessible.One potential issue that has been noted by some customers is that the store's return policy can be confusing. In one instance, a customer was not allowed to return a pair of shoes because the receipt did not have the packaging on it. This seems unfair, especially since the customer had a receipt and was trying to return a defective item.Overall, the Journeys store in Lakeland Square Mall is a great place to shop for trendy clothes and accessories. The staff is friendly and helpful, and the store has a welcoming atmosphere. With a little more clarity on their return policy, this store could be even better.