Tampa Bay
Jose R. Gutierrez
8.60
8.60
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This business location is a mortgage lender providing financial services to clients. Unfortunately, the known data does not paint a favorable picture. The company has a poor overall rating of 1.0 from third-party reviews. A client feedback from 02/15/2022 highlights several issues with communication and customer service. The client reported being brushed off when asking questions about the loan process and specific fees. Furthermore, the agent, Jose, was unprofessional and insulting, making it clear that the client and their real estate agent did not understand the process.One major concern is the poor communication skills of the agent, Jose, who seems to have made little effort to clearly explain the loan process and options to the client. This lack of transparency and unprofessional behavior is a significant issue.The business location is wheelchair accessible, with a parking lot and entrance that cater to people with disabilities. Co-branded with Jose R. Gutierrez, the company appears to have a physical presence in Building 14902, Winding Creek Ct Court, Tampa City. However, these features do not compensate for the poor experience reported by the client.The client's feedback also highlights a concern about the type of loan being offered, with the client initially being told they were organizing an HFA loan, only to be informed it was a conventional loan without clear communication or guidance.Overall, the known data suggests a business that falls short in terms of quality of service, communication, and customer experience.
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