The business location has a great overall score, reflecting a well-rounded experience for its customers. The quality of the services provided is high, with most customers praising the doctor's bedside manner, thoroughness, and ability to listen to their concerns. The pricing is also seen as fair and reasonable, which is reflected in the high score. However, there is room for improvement in terms of innovativeness, with some customers expressing frustration with the office's scheduling system and waiting times.
The business has a strong reputation for its doctor, Dr. Jorge Gadea, who is described as kind, caring, and knowledgeable. He takes the time to explain medical conditions and treatments in a clear and concise manner, and is said to be genuinely interested in his patients' well-being. The office staff is also praised for their professionalism and friendliness.
Some customers have reported issues with the scheduling department, with long waiting times and difficulty getting appointments. Additionally, some customers have expressed frustration with the office's use of technology, with some reporting difficulties using the patient portal and others expressing concerns about data security.
Overall, the business location has a strong reputation for its doctor and office staff, but there are areas for improvement in terms of innovativeness and customer experience.