Tampa Bay
Johnstone Supply
13.15
13.15
Overview
Specialty chain providing a large selection of HVAC & refrigeration parts, supplies & equipment.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The location of Johnston Ware Group is in a convenient spot, easily accessible by car. The parking lot is wheelchair accessible, making it suitable for people with disabilities. The entrance is also wheelchair accessible, providing equal access for everyone.The staff is knowledgeable and helpful, with many employees receiving praise for their excellent service. Dennis, Mark, Chase, Lisa, and Wayne are mentioned specifically for their helpfulness and expertise. The staff's friendliness and willingness to go above and beyond to meet customers' needs are noteworthy.The inventory is well-stocked with a wide range of HVAC and refrigeration parts, supplies, and equipment. The selection is suitable for both small and large businesses, including HVAC repair shops. The prices are competitive, with some customers commenting on the fair pricing.However, there have been some issues with customer service, particularly with the accounting department and the part pullers in the warehouse. Additionally, there have been instances where customers have been told that parts were in stock when they were not, and had to wait for them to be shipped in.The working hours are convenient, with extended hours on weekdays and suitable hours for Saturdays. However, the location is closed on Sundays and Thursdays.Overall, Johnston Ware Group appears to be a reliable source for HVAC and refrigeration supplies, with knowledgeable staff and a well-stocked inventory. However, some improvements need to be made to ensure consistency in customer service.
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