This medical service location, despite having its flaws, has managed to maintain a certain level of quality. The medical professionals, such as Dr Thomas, are known to be kind and able to explain complex medical terms in a clear manner. The practice is very good at taking care of patients with allergy issues. One of the main drawbacks is that the practice has changed hands, resulting in delayed services and, in some cases, requiring patients to restart their treatments. This change has clearly had a negative impact on the service quality, making it difficult for patients to receive timely care. Unfortunately, the recent sale of the practice has caused several issues, one of the main ones being delays in treatment and insufficient stock of necessary medication. This is especially problematic for patients who require timely care, such as those undergoing treatments that rely on specific serums. The change in management has clearly had a negative impact on the overall quality of service.