This review location, John B Harrison DDS MSc, provides exceptional services, making it a reliable choice for patients seeking orthodontic care. With a 4.8 overall rating, it demonstrates a high level of customer satisfaction. The quality of service, however, receives a slightly lower score, indicating some potential areas for improvement.
One major issue that stands out is the lack of accessibility on Fridays and Sundays, as well as the limited hours on Thursdays. This may cause inconvenience for patients who have to work or have other commitments on these days. Moreover, the staff's lack of attention to patients' concerns, as reported by one patient, is a significant concern that should be addressed to maintain the high standards of the practice.
Despite these issues, the pricing is highly rated, suggesting that the practice offers competitive and affordable rates. Additionally, the innovativeness of the practice is notable, with Dr. Harrison staying up-to-date with the latest knowledge and techniques in the field.
The staff, including Ellie and Amy, are consistently praised for their kindness, professionalism, and exceptional patient care. Dr. Harrison himself is commended for his expertise, dedication, and genuine care for his patients. His passion for his work is evident, and he takes the time to explain procedures and treatments thoroughly.
The practice's commitment to providing high-quality service is further demonstrated by its willingness to accommodate patients' needs, including after-hours appointments and flexible scheduling. The staff's friendliness and welcoming nature make patients feel at ease, and the practice's clean and well-organized facilities contribute to a positive experience.
Overall, while there are some areas for improvement, John B Harrison DDS MSc stands out as a reliable and trustworthy practice that prioritizes patient care and satisfaction. With a focus on addressing the concerns mentioned above, this practice has the potential to become even more exceptional.