The business has a mixed reputation, with some customers being thoroughly satisfied with the service, while others have experienced issues with the quality of work, professionalism, and responsiveness. Many customers have praised the staff for being friendly and polite, but some have reported broken or damaged items, scratches on furniture, and a general lack of care in handling their belongings. On the other hand, some customers have reported excellent service, with their belongings being handled with care and arriving at their new location in perfect condition. The pricing seems to be a strong point, with many customers praising the reasonable rates. However, there is no information available about the innovativeness of the business. One major issue that has been reported is the lack of professionalism and responsiveness from some of the staff members, with customers being left with damaged or broken items and being charged for incomplete work. This lack of accountability and communication has led to a negative experience for many customers.