This business has been a great experience for many customers. They praise the professionalism, quality of service, and value they receive. Most customers describe Jim as knowledgeable, friendly, and personable. Some appreciate the fact that he takes the time to explain things clearly and is available to answer questions throughout the year. A few customers have mentioned that Jim is efficient and gets their taxes done quickly. However, one customer had a negative experience and reported feeling wasted time and unhelpfulness. The business owner responded, but this interaction doesn't appear to be recorded, and the customer's issue was not resolved.The business seems to be wheelchair accessible, with a parking lot and entrance that are easily accessible for people with disabilities. It's open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 4:00 PM.The only issue this reviewer could identify is that some customers have reported feeling frustrated when trying to get a quote or when Jim stopped responding after asking for one.