This medical service business has a good overall rating, indicating a high level of customer satisfaction. The quality of care is also very high, with many customers praising the doctor's professionalism, friendliness, and ability to explain complex issues in a clear way. The business is priced fairly, with some customers noting that they feel they are getting good value for their money. The innovativeness of the business is also notable, with the owner highlighting their use of NFC mobile payments and wheelchair accessibility features. The business appears to have a strong focus on patient care, with many customers expressing gratitude for the doctor's kindness and willingness to go the extra mile to help them. The doctor's bedside manner is also praised, with customers feeling comfortable and confident in her care. The business has a good reputation for being responsive to customer needs, with the owner acknowledging and responding to customer feedback in a timely manner. The only issue mentioned is a single complaint from a customer who felt they were not seen promptly after being referred, and were instead sent to another doctor. However, this issue appears to be an isolated incident, and does not seem to be a common problem for the business.