Tampa Bay
JCPenney Optical
10.37
10.37
Overview
Optical Eye Glasses & Eyewear. Find prescription sunglasses, designer glasses, bifocal glasses & contact lenses at a JCPenney Optical store near you.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointments recommended
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Pricing
Overall
Innovativeness
Quality
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The business operates under the category of a shopping and services provider, specifically an optical eye glasses and eyewear store. Upon inspection, the store appears to be clean and well-maintained, suggesting a focus on quality and attention to detail. The staff, particularly individuals like Melanie, are described as being extremely helpful and professional. The store also offers a variety of services, including eye exams, contact lens prescriptions, and frame selection.Some customers have praised the store's customer service, stating that staff members are knowledgeable and willing to help. Others have commended the store's competitive pricing and selection of frames. However, there are also instances where customers have expressed frustration with the store's communication and management of appointments.Notably, one customer experienced issues with the store's online information being outdated, leading to confusion and frustration. Another customer had a poor experience with the store's staff, describing them as uncaring and dismissive.It is worth noting that the store's hours of operation may be a point of confusion for some customers, with some reviewers suggesting that the online hours may not accurately reflect the store's actual operating hours.Overall, the business appears to have a strong focus on customer service and quality, but may need to work on improving its communication and management of appointments to better meet the needs of its customers.
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