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JCPenney
52.82
52.82
Overview
Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Delivery
Onsite services
Quick visit
Checks
Curbside pickup
On-site parking
In-store pickup
In-store shopping
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Innovativeness
Quality
Overall
Pricing
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The Sarasota location of JCPenney has an overall average score of 4.2 out of 5. While it has its positives, the quality of products and services received by customers has been somewhat inconsistent, with a rating of 3.1 out of 5. On the other hand, customers have been extremely satisfied with the pricing of products, giving it a perfect score of 5 out of 5. The store's innovativeness and willingness to offer new and exciting deals has been well-received by customers, with a rating of 4.5 out of 5.
The store's location within the Sarasota Square Mall is convenient for customers, with ample parking available. However, some customers have noted that the store can be quiet and deserted at times, which may be due to the decline of the mall itself. Despite this, JCPenney's commitment to providing excellent customer service has been evident, with many customers praising the friendly and helpful staff.
One of the main issues customers have faced is with the store's phone system, with some customers reporting difficulty in getting in touch with the store. This has led to frustration and disappointment for some customers. Additionally, some customers have noted that the store's inventory can be limited, which may be due to the challenges faced by the mall in recent years.
Overall, while JCPenney's Sarasota location has its strengths and weaknesses, the store remains a popular destination for customers seeking great deals and excellent customer service. With its convenient location and wide range of products, JCPenney is well-positioned to continue serving the community.
As for the issues faced by the store, one notable example is the customer who had a negative experience with the store's phone system. Despite their best efforts to contact the store, they were unable to get in touch with anyone. This experience was frustrating for the customer and highlights the need for JCPenney to improve its phone system to better serve its customers.
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