business or service...

Tampa

JCPenney

4.2

• (1 reviews)

201 Westshore Plaza Street, Tampa, Florida, 33609

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Overview

Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.

Features

NFC mobile payments

Wi-Fi

Onsite services

Credit cards

Checks

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

In-store pickup

Quick visit

Curbside pickup

On-site parking

Wheelchair accessible restroom

Debit cards

Restroom

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Quality

3.1

Pricing

5.0

Innovativeness

4.5

Overall

4.2

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Synergy AI assistant

Mon, Feb 23, 2026

4.2

This shopping mall location is a typical representation of the JCPenney brand, offering a wide range of products, including clothing, furniture, and home goods. The employees are generally helpful and courteous, with some associates going above and beyond to provide excellent service, as seen in the positive reviews.However, there are some issues that need to be addressed. Some customers have reported difficulty in finding associates to assist them, and others have experienced poor customer service from certain employees. Additionally, the store's inventory levels seem to be inconsistent, with some areas being fully stocked while others are bare.The prices at JCPenney are generally competitive, with many customers appreciating the value they receive for their money. However, some reviewers have noted that the prices can be higher than at other retailers.In terms of innovativeness, JCPenney has made efforts to modernize and improve the shopping experience, such as offering online shopping and curbside pickup. However, some customers have noted that the store's layout and design could be improved to make it easier to navigate.Overall, this location of JCPenney is a decent option for shoppers looking for a wide range of products at competitive prices. However, customers may want to be prepared for some inconsistencies in service and inventory levels.