Tampa Bay
JCPenney
4.26
4.26
Overview
Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Quick visit
Checks
Curbside pickup
On-site parking
In-store pickup
In-store shopping
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Quality
Pricing
Innovativeness
Overall
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This shopping mall location is a typical representation of the JCPenney brand, offering a wide range of products, including clothing, furniture, and home goods. The employees are generally helpful and courteous, with some associates going above and beyond to provide excellent service, as seen in the positive reviews.However, there are some issues that need to be addressed. Some customers have reported difficulty in finding associates to assist them, and others have experienced poor customer service from certain employees. Additionally, the store's inventory levels seem to be inconsistent, with some areas being fully stocked while others are bare.The prices at JCPenney are generally competitive, with many customers appreciating the value they receive for their money. However, some reviewers have noted that the prices can be higher than at other retailers.In terms of innovativeness, JCPenney has made efforts to modernize and improve the shopping experience, such as offering online shopping and curbside pickup. However, some customers have noted that the store's layout and design could be improved to make it easier to navigate.Overall, this location of JCPenney is a decent option for shoppers looking for a wide range of products at competitive prices. However, customers may want to be prepared for some inconsistencies in service and inventory levels.
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