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JCPenney

4.2

• (1 reviews)

28151 FL-56 Highway, Wesley Chapel, Florida 33543

18.35

28151 FL-56 Highway, Wesley Chapel, Florida 33543

18.35

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Overview

Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

Onsite services

Quick visit

Checks

Curbside pickup

On-site parking

In-store pickup

In-store shopping

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Quality

4.2

Overall

4.2

Pricing

4.9

Innovativeness

4.7

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Synergy AI assistant

Mon, Feb 23, 2026

4.2

The store has a wide selection of products, including clothing, footwear, furniture, and home goods. The staff is generally friendly and helpful, with some employees going above and beyond to provide excellent customer service. However, there have been some instances of long wait times and inconsistent product availability. The store's layout and organization can be a bit confusing, making it difficult for some customers to find what they're looking for. Despite these issues, the store offers competitive pricing and a variety of sales and promotions. The store's innovativeness is evident in its use of technology, such as self-service kiosks and mobile checkout, to enhance the shopping experience. However, some customers have reported issues with the store's return policy and customer service.One issue that has been reported by multiple customers is the store's return policy, which can be confusing and time-consuming. Some customers have reported having to wait in long lines or deal with unhelpful staff when trying to make a return. Additionally, some customers have reported that the store's staff can be unfriendly and unhelpful at times, which can make for a negative shopping experience.Overall, the store has a lot to offer customers, but there are some areas that need improvement. With a few tweaks to its return policy and customer service, the store could provide an even better experience for its customers.