The business has a relatively average rating, with some positive and negative aspects. The wheelchair accessible parking lot and entrance are a plus, making it convenient for customers with mobility issues. However, the working hours, particularly on Thursdays, are limited, which may cause inconvenience for some clients. One of the biggest issues is the inconsistent service quality, with some clients experiencing poor service and others receiving excellent service. Some clients have reported high costs, including a $10 charge for re-sealing boxes, which seems excessive. On the other hand, the business has received praise for being responsible and quick, with one client recommending them to others. Unfortunately, there have been reports of theft and poor handling of packages, which is a major concern for customers. The owner's responses to customer complaints have been dismissive and unhelpful in some cases, which does not build trust with clients. Overall, the business needs to work on improving its service quality, being more transparent with costs, and providing better customer service to resolve issues promptly.