The office is wheelchair accessible and has a friendly staff. The team, especially Jared and Kimberly, provides excellent customer service and takes the time to explain policies in simple terms. The staff is very professional and knowledgeable, and they go above and beyond to help clients. However, there have been some issues with communication, such as Jared not being available to answer questions or concerns. One client felt that their concerns were not handled with the care and professionalism they expected. The office also has a welcoming atmosphere, with snacks and coffee available. The staff is willing to help with all insurance needs, including home, life, and auto insurance. They are also very competitive with pricing and can often find ways to save clients money. The office is open during standard business hours, with occasional extended hours for special events. Overall, this insurance agency has a great team and provides excellent service, but may benefit from improving communication and addressing client concerns in a more timely and professional manner.