This business has a solid reputation for quality, with many customers praising the professionalism and expertise of the staff. The store is wheelchair accessible, and the staff are happy to help with repairs, offering a range of services including battery replacements and jewelry design. However, there have been some issues with customer service, with a few customers reporting being treated rudely or being overcharged. Prices seem to be reasonable, with many customers commenting on the fair prices. The business is well-established, with over 40 years of experience, but some customers have reported being taken to a different jeweler's store for certain services. Despite these issues, many customers have been satisfied with their experience at this store, and would recommend it to others. However, it is worth being aware of the potential for inconsistent customer service.