Tampa Bay
Jacobs VinFast
20.38
20.38
Overview
Experience the future of electric mobility with VinFast at Jacobs VinFast. Premium electric vehicles with 10-year warranty and concierge service in New Port Richey, Florida.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Free parking lot
Delivery
Free street parking
Onsite services
Small business
Checks
On-site parking
In-store shopping
Oil change
Car wash
Repair services
Car rental
Used goods
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Pricing
Quality
Overall
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The business has a mixed reputation. While some customers have reported having a great experience with the sales staff and the selection of electric vehicles, others have expressed frustration with the process and the dealership's professionalism. The working hours are standard, with extended hours on weekdays and a slightly reduced schedule on weekends. The business has made efforts to accommodate customers, with the owner personally responding to negative reviews and apologizing for any inconvenience.The parking options are convenient, with on-site parking, free street parking, and a free parking lot available. The business accepts various payment methods, including NFC mobile payments, debit cards, credit cards, and checks. However, the dealership's communication skills have been called into question, with some customers reporting being spammed with texts and phone calls after initially inquiring about a vehicle.Some customers have praised the staff for being knowledgeable, friendly, and professional, while others have had negative experiences with pushy salespeople and a lack of transparency. The business has made efforts to improve its customer service, with some owners personally responding to complaints and offering resolutions. However, more needs to be done to address the concerns of all customers.The business has a wide range of offerings, including used cars, repair services, oil changes, car washes, and car rentals. However, some customers have reported issues with the transfer of ownership of vehicles, which has led to frustration and inconvenience.The business's commitment to electric vehicles and sustainable transportation is evident, with a focus on providing a range of eco-friendly options to customers. However, the dealership's reputation and customer service skills need to be improved to provide a better experience for all customers.Overall, while the business has made efforts to improve, there are still issues that need to be addressed to provide a better experience for customers. The business needs to work on improving its communication skills, being more transparent with customers, and addressing the concerns of all customers to provide a more positive experience.
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