This business has a mix of positive and negative feedback from customers. The company offers repair services and is a family-owned, honest, and hard-working business. They are also reasonable priced and efficient. However, there have been issues with responsiveness, punctuality, and professionalism, including unreturned calls, failed appointments, and lack of communication. The company seems to struggle with managing customer expectations and following through on commitments. Despite this, they have a knowledgeable and customer-friendly owner who is hands on and willing to answer questions. Overall, the business falls short in some areas but has potential for improvement. One major concern is their inability to respond to customer calls and show up for appointments, which is a significant issue that needs to be addressed.