The office has mixed reviews, with a range of comments. While some clients praise the staff's professionalism and helpfulness, others report good experiences with certain tax specialists. Some reviewers highlighted that they were able to get refunds despite complicated taxes. The majority of reviewers found the service to be quick and efficient. Some appreciated the office's accessibility, such as its location inside a Walmart store. However, one reviewer had a negative experience, stating that their taxes were done incorrectly the previous year. The office seems to be doing a good job in many areas, but there's room for improvement in terms of quality of work and innovation. On the other hand, pricing is highly praised by reviewers, with many appreciating the value for money. The staff's friendliness and professionalism are often mentioned as positives.