The location has a total of 5 stars with a rating of 4.8. The team is professional and knowledgeable, providing excellent customer service, such as Terry Blais, who helped one client with their taxes and explained everything thoroughly. Many clients have praised the staff for being friendly, helpful, and courteous, such as Yvonne J. Folck, who is described as exceptional. The location also has a loyalty program, where clients can refer friends and family and receive discounts. However, there is one negative review from a client who had an issue with the customer call center. The location also has a problem with timely appointment scheduling. The clients often mention the staff being very helpful and friendly, like Mary Marvin, who is described as very pleasant, alert, and on key. Despite a few negative reviews, the overall experience at the location is positive. The staff is well-trained, professional, and knowledgeable, and they go above and beyond to ensure clients receive the best service. However, there is one issue with timely appointment scheduling.