This business location has a high overall score, indicating a very good experience for most customers. The quality of service is also very good, with most customers expressing satisfaction with the professionalism and expertise of the staff. However, there is one issue that customers have pointed out - the wait times can be quite long. While most customers have had good experiences with their tax preparation, a few have mentioned that they had to wait for an hour or more for their appointment. Additionally, one customer mentioned that they were not seen at their scheduled appointment time, which was frustrating for them.
The business has a very good pricing score, indicating that customers feel that the services are reasonably priced. The innovativeness score is also good, indicating that customers feel that the business is always looking for ways to improve and provide new services.
Overall, this business location is a good choice for customers who need tax preparation services. While there are some issues with wait times, the quality of service and pricing are very good. The staff are knowledgeable and professional, and most customers have had a positive experience. However, it's worth noting that the business may need to work on improving their scheduling and wait times to ensure that customers are seen promptly.