This location is a decent choice for those looking for financial services. The staff is generally knowledgeable and efficient in preparing taxes, with most clients praising their professionalism and helpfulness. The tax prep process is usually smooth, and clients appreciate the convenient online appointment scheduling option. The office is easily accessible, with wheelchair-friendly parking and entrance.However, some issues arise when it comes to providing adequate advice on tax matters. In some cases, clients have reported feeling rushed or not receiving clear explanations for their tax decisions. Additionally, there have been instances where the office has failed to follow through on promises or has caused unnecessary complications for clients.While the office is generally well-maintained, some clients have noted that the staff could be more knowledgeable about non-tax services, such as financial planning and accounting. Nevertheless, the staff's friendly and courteous demeanor makes up for some of these shortcomings.One notable issue that has been raised by a few clients is the office's handling of refunds. In one instance, a client's refund was applied to the wrong account, causing unnecessary delays and frustration. However, it's worth noting that this was an isolated incident, and the office has since taken steps to address the issue and improve their refund processing procedures.Overall, this location is a solid choice for those seeking financial services, particularly tax preparation. While some areas for improvement exist, the staff's professionalism and convenience of services make up for some of the drawbacks.