The business has a generally high rating, indicating that customers are satisfied with the services provided. The quality of service is considered good, with a score of 4.2 out of 5. The pricing is highly rated, with a score of 5.0, suggesting that customers feel that the prices are reasonable. The innovativeness of the business is also highly rated, with a score of 4.8, indicating that customers feel that the business is proactive and forward-thinking in its approach to providing services. However, it's worth noting that the quality of service is not perfect, with a score of 4.2, suggesting that there may be some room for improvement in this area.The business has a very professional and knowledgeable staff, with several customers mentioning that they have been going to this location for over 10 years and have always been satisfied with the service. The staff is also friendly and welcoming, with customers praising the way they make them feel like the number one person in the room. However, there is one issue that has been reported by a customer, who felt that the establishment was poorly managed and that the staff was not knowledgeable about the taxes. This issue was reported 2 years ago, but it's unclear if it has been resolved.The business has a clean and nice office, and customers feel that the service is fast and efficient. Many customers have praised the service of Debra, a tax preparer who has been working at this location for several years and has a reputation for being very knowledgeable and professional. Customers have also praised the staff for being very patient and for taking the time to explain things to them in a way that they can understand.Overall, the business has a good reputation and provides good service to its customers. However, there may be some room for improvement in terms of the quality of service, and the business should take steps to address any issues that customers may have.