The experience at this Jackson Hewitt tax preparation office is generally good. The staff is knowledgeable and professional, with many reviewers highlighting the excellent customer service they received. Mike and other tax preparers are particularly praised for their thoroughness, helpfulness, and great communication skills. However, there is one major issue that stands out - the inconsistent pricing. One reviewer paid $300 for their services, while another was charged $70 for the same services, performed by the same preparer. This discrepancy in pricing raises concerns about fairness and transparency. Despite this issue, the office's online appointments and wheelchair accessibility are major positives. Overall, the office's quality and innovativeness are commendable, but the pricing issue needs to be addressed to maintain customer trust.