This location has a mixed reputation. The overall experience is somewhat disappointing. Quality of service and work is mediocre at best. A client had to wait three months for repairs due to a hurricane, and when they finally arrived, they were given the runaround and had to deal with poor customer service. Another client experienced some issues with the work done, as the mechanic had to make adjustments to fit a spoiler. The prices are unclear. The location is wheelchair accessible and has a mechanic on site, but these features do not seem to make up for the other issues. The co-branding with J Auto Collision Center does not necessarily contribute to a better experience. There is one main issue: very poor customer service, from phone etiquette to knowledge, which is unacceptable. The building is located on American Way Street in Kissimmee City.