The business has a mixed reputation among customers, with both excellent and poor experiences reported. The staff is wheelchair accessible, and the business has an extended operating schedule, which is convenient for clients. Ivy Halliburton, the representative, has received numerous compliments for being responsive, professional, and providing high-quality service. However, there are also complaints about poor communication skills, rudeness, and unprofessional behavior. The pricing seems to be reasonable, and some clients even mention that Ivy goes above and beyond to meet their needs, which might be a positive aspect for some clients.