The facility is well-maintained and clean. The units are easy to access and the automated kiosk system makes the rental process convenient. The staff is friendly and helpful when needed. Most customers report a smooth experience with Xpress Storage. Some reviewers praised the facility's cleanliness and the automated kiosk system. Many appreciated the friendly and responsive staff. However, there are some concerns about the facility's customer service and communication. Some reviewers reported difficulties with getting refunds or resolving issues, and a few mentioned that the staff was not very helpful. There are also some concerns about the facility's pricing and transparency. Some reviewers reported being charged extra fees or hidden costs, and a few mentioned that the prices were not clearly communicated. Overall, Xpress Storage is a decent option for short-term storage needs, but it may not be the best choice for those looking for a more personalized or customer-focused experience.