This location is a great place to shop for unique gifts and souvenirs. The store has a wide selection of items, including exclusive Busch Gardens merchandise. The staff is friendly and helpful, but one employee's behavior was reported to be unprofessional and abusive towards a customer. This is an unfortunate issue that needs to be addressed. The store's wheelchair accessibility is a big plus, making it easy for guests with mobility issues to navigate. The working hours are convenient, with extended hours on Fridays and Saturdays. The payment options are also a plus, with NFC mobile payments, debit cards, and credit cards accepted. However, some customers have reported being out of stock on certain items, which can be frustrating. Overall, this location is a great destination for shoppers, but needs to improve its customer service.