Tampa Bay
Interstate road service
47.74
47.74
Overview
BigDawg Truck & Trailer Repairs offers mobile light duty services for semi trucks and trailers in Lakeland, Florida. We provide on-site repairs and a wide selection of tires to minimize downtime and get you back on the road quickly, serving a 50-mile radius. Call Us for your truck repair!
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BigDawg Truck & Trailer Repairs offers a wide range of services, including car parts, diesel engine repair, and mobile light-duty services for semi-trucks and trailers. However, the inconsistent quality of their work has led to a number of complaints from customers.
Several reviewers have reported being charged for services that were not completed or were not done correctly. In one instance, a customer was charged for a tire replacement that was not done, and the wrong tires were installed. Another customer reported being overcharged for a repair that was not even necessary.
On the other hand, some reviewers have praised the company's pricing, saying that it is fair and reasonable. They have also noted that the staff is friendly and helpful, and that the company is open 24/7.
However, the lack of innovation in the company's approach to customer service has been a major issue. Several reviewers have reported being kept waiting for hours or even days for repairs, and have complained about the company's lack of communication and follow-through.
One reviewer reported being told that their truck would be repaired within a certain time frame, but then being kept waiting for hours without any update or explanation. Another reviewer reported being told that their trailer would be repaired, but then being told that the company did not have the necessary parts to do the job.
The company's failure to take responsibility for its mistakes has also been a major issue. In one instance, a customer was told that their truck had been repaired, but then discovered that it had not been done correctly. When they contacted the company to report the issue, they were told that it was not the company's fault, and that they would have to pay again to have the work done correctly.
Overall, BigDawg Truck & Trailer Repairs has a mixed reputation, with some reviewers praising the company's pricing and staff, while others have criticized the company's inconsistent quality and lack of innovation in its approach to customer service.
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