Unfortunately, the customer service at this location is quite poor. Many customers have reported rude and unprofessional behavior from the staff, including being yelled at and hung up on. Several customers have also experienced issues with lost or delayed packages, and the company's response to these issues has been unsatisfactory. It's also worth noting that the company's prices are not always transparent, and some customers have reported being charged additional fees without their knowledge or consent. Despite some positive reviews, the overall experience of dealing with this company is frustrating and untrustworthy. However, it's worth mentioning that the company's physical address is wheelchair accessible and has a parking lot. Overall, it's best to avoid this company and look for alternative options for shipping and parcel services.