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International Granite and Stone - Pinellas
6.22
6.22
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Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wi-Fi
Free parking lot
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The location of IGS Countertops in Oldsmar City seems to be a well-established business with a strong reputation in the countertop industry. With a rating of 4.7 from third-party sources, it's clear that the company has made a positive impression on its clients. The features of the location, including free parking, wheelchair accessibility, and a wide range of payment options, make it convenient for customers. The location also offers various services, such as repair and installation, as well as in-store shopping and delivery options.However, some clients have expressed dissatisfaction with certain aspects of their experience. One customer reported a significant difference between their initial positive experience with the company in 2022 and their disappointing experience in 2023-24, citing unresponsiveness and false representation. Another customer experienced issues with communication and coordination from the office, leading to delays and additional follow-up.Despite these negative experiences, many clients have shared overwhelmingly positive feedback about their interactions with the company. They praise the professionalism, knowledge, and helpfulness of the sales representatives, designers, and installation teams. Many have appreciated the attention to detail, the quality of the products, and the timely installation of their projects.The company's commitment to customer satisfaction and its willingness to make things right when issues arise are also notable. In some cases, the company has gone above and beyond to address customer concerns and ensure their satisfaction.Overall, while IGS Countertops seems to have some areas for improvement, particularly in terms of consistency and customer communication, the company's strengths in product quality, customer service, and problem-solving skills are clear. With a focus on addressing the issues mentioned by clients, the location has the potential to provide an even better experience for its customers.One of the main issues that the company needs to address is the significant difference in quality between different experiences. Some customers reported very poor quality work, while others were extremely satisfied with the work done. This suggests that the company needs to work on ensuring consistency in the quality of work across all projects.
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