Tampa Bay
Insurance Claims Unlimited - Claim Administrators
13.87
13.87
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
Quality
Overall
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The business has wheelchair accessible parking lot and entrance, which is a great feature for customers with mobility issues. However, this does not compensate for the poor handling of claims by the company's staff. It takes a lot of time and effort to get a claim resolved, and even then, it's not guaranteed. The company's communication skills are lacking, and it's hard to get in touch with someone who can provide a clear update on the status of a claim. The working hours are standard, from 9am to 5pm, Monday to Friday, but it's not clear how flexible they are in terms of scheduling appointments or handling emergency situations outside of these hours. The company has a partnership with Insurance Claims Unlimited, which may be beneficial for some customers, but it's unclear how this partnership affects the quality of service. One client mentioned that they received a renewal notice with a significantly increased premium, which is concerning. Overall, the company's strengths lie in its pricing, but its weaknesses in quality and customer service are a major concern.There is a notable issue with the company's handling of claims, which seems to be the main problem that customers are experiencing. Despite having a partnership with Insurance Claims Unlimited, the company's claims process is often delayed, and customers are not given clear updates on the status of their claims. This can be frustrating and stressful for customers, and it's unclear how the company plans to address these issues.
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