The business has a great overall rating, with most customers having a positive experience. The staff, particularly Jackson, Evy, and Mary Beth, are highly praised for their professionalism, kindness, and helpfulness. The loan process is quick and easy, and customers appreciate the transparent explanations of the terms and conditions. However, there is one customer who had a negative experience due to high interest rates and fees, but this was an isolated incident. Despite this, the business has a strong reputation for providing excellent customer service, making it a trustworthy option for those in need of a loan.