Tampa Bay
Innovative Mortgage Services Corporate Office
13.67
13.67
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Gender-neutral restroom
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Quality
Overall
Innovativeness
Pricing
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This business location has a high rating, suggesting that customers are generally satisfied with their experience. The quality of service is consistently high, indicating that the staff are knowledgeable and professional. Pricing is also competitive, suggesting that customers are getting good value for their money. However, there are some inconsistencies in the innovativeness of the business, suggesting that they may not always be pushing the boundaries or offering cutting-edge solutions.
The business has received praise for its helpful and knowledgeable staff, including loan officers like Melissa, Gil, and Lauren, who are described as "amazing" and "phenomenal." Many customers have reported having a positive experience with the business, citing their professionalism, expertise, and willingness to go above and beyond to help.
However, there have been some negative reviews, including complaints about poor communication, delays, and unprofessional behavior. One customer reported feeling "scammed" by the business, while another reported being treated "unprofessionally" by a loan officer. These issues suggest that the business may have some room for improvement in terms of communication and customer service.
Overall, this business location appears to be a reputable and trustworthy choice for customers seeking mortgage services. However, it's essential to be aware of the potential issues and take steps to ensure that your experience is positive.
Some of the positive features of this business location include:
* Knowledgeable and professional staff
* Competitive pricing
* Consistently high quality of service
* Innovative approach to mortgage services
Some of the negative features of this business location include:
* Potential issues with communication and customer service
* Delays and unprofessional behavior
* Some customers have reported feeling "scammed" or "treated unprofessionally"
To resolve these issues, the business may want to consider:
* Improving communication and customer service
* Implementing more efficient processes to reduce delays
* Providing additional training to staff on professionalism and customer service
By addressing these issues, this business location can continue to provide high-quality services to its customers and maintain its reputation as a trustworthy and reliable choice in the mortgage industry.
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