This location has a well-structured system for handling patients, with amenities like wheelchair accessibility and a restroom. The staff is generally friendly and welcoming, with many reviewers praising the office staff, especially Stephanie, for their helpfulness and kindness. Some reviewers have mentioned that the new doctor, Dr. Enrique De La Cruz Hernandez, is knowledgeable and friendly, and takes the time to explain health issues and next steps. However, there have been some issues with communication and patient care since InnovaCare took over the practice, including messages not making it to the doctor and refill requests not being handled. One reviewer had a negative experience when they called to schedule an appointment, only to find out that the office had closed without notification. Despite these issues, the overall experience is generally positive, with many reviewers recommending the location to others.