InformedDNA

2.2

• (1 reviews)

111 2nd Ave NE Street, suite 700, St. Petersburg, Florida 33701

16.05

111 2nd Ave NE Street, suite 700, St. Petersburg, Florida 33701

16.05

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Overview

Stay at the forefront of precision medicine. InformedDNA offers the largest and most experienced, nationwide, full-time staff of independent genetics specialists.

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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2.2

1 reviews

Overall

2.2

Quality

1.5

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Synergy AI assistant

Mon, Feb 23, 2026

2.2

This location has significant issues with customer service and communication. Many clients have reported being hounded by emails and calls, feeling spammed, and having difficulty getting in touch with staff. Some have also experienced lengthy delays in receiving test results and even having appointments canceled or scheduled incorrectly.The staff seems to be unorganized and unhelpful, with some clients receiving rude treatment from customer service representatives. In some cases, clients have reported being overcharged or sent incorrect bills.One bright spot is the counseling itself, with some clients reporting positive experiences with genetics specialists who provided thorough and compassionate care.However, these positive experiences are few and far between, and the location's overall reputation is marred by a pattern of poor communication, unhelpful staff, and expensive billing practices.The issue that stands out is the location's lack of accountability and follow-through. Clients have reported difficulty getting help after issues arise, and staff seem to be unresponsive to concerns. This has led to a pattern of negative experiences and a lack of trust in the location.