The business seems to be well-established, with a strong reputation for quality services. However, there was an issue with a customer who reported poor customer service and a technician who made a mess on their property, which may indicate a need for improvement in this area. The business has received numerous positive reviews praising their friendly and professional technicians, prompt service, and competitive pricing. They have a wide range of services, including forklift sales, rentals, and repair, as well as parts and accessories. The business is wheelchair accessible and offers delivery services. However, some customers have reported issues with billing and payment, which may be an area for improvement. Overall, the business seems to be reliable and trustworthy, but may benefit from some attention to customer service and billing processes.