Tampa Bay
IMPOWER
Nonprofit Organization
73.69
73.69
Overview
Florida's premiere telehealth provider for behavioral health, and substance misuse needs. Counseling, psychiatry, transitional housing, residential, adoptions.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
Quality
Innovativeness
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The location under review is a medical service provider that offers mental health services, substance misuse treatment, and counseling. However, based on the available information, it seems that the quality of the services is a concern. Some clients have reported difficulties in contacting the staff, unorganized procedures, and inadequate communication.One of the major issues is the customer service. Several clients have expressed frustration with the difficulty in getting in touch with someone or receiving a response to their inquiries. This is evident in the negative reviews where clients have mentioned being unable to get in contact with someone, despite trying for several days.Another issue is the lack of organization, as highlighted by a client who had to discharge their child and seek services elsewhere due to the unorganized nature of the services provided. This suggests that the staff and management may need to work on streamlining their processes and improving communication.On the other hand, some clients have reported positive experiences, such as receiving excellent care from their psychiatrist and appreciating the telehealth service. The staff has also been described as helpful and kind.The innovativeness of the services provided is a highlight, with the telehealth service being a valuable resource for clients who may not be able to physically attend appointments.The pricing of the services is not mentioned in any of the reviews, making it impossible to determine the quality of this aspect of the business.Overall, while the location has some positive aspects, the quality of the services and customer service seem to be areas that need improvement.
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